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  • Lawyer Eloisa Hu attending the Canton Fair Complaint Station as mediator

  • DATE:2019-11-11
  • Thanks to the invitation of Shenzhen Court of International Arbitration (SCIA), lawyer Eloisa Hu, joined the Canton Fair Complaint Station as mediator on Nov.3rd, 2019.

    Lawyer Eloisa Hu (second left) and staff from SCIA in the Complaint Station

    On the same day, Lawyer Hu hosted a mediation session between a British purchaser and a Chinese company, where the British purchaser claimed to have received products not conforming with the ones indicated on the purchase order and would like to claim against the supplier the purchase price of said products, the duty paid and the international currier to send some of the not conforming products back to the supplier. The supplier, on the other hand, insisted that all samples were accepted by the British company before the shipment and the issue could be caused by the transportation. During the session, Lawyer Hu brought out several alternatives solutions, such as supplier providing discount in future orders, purchaser returning the goods etc., and talked separately with each party to explain the benefit for them to solve the dispute in amicable way. Finally the parties reached agreement on the settlement amount and resolve the dispute in a friendly way.

    Parties reached settlement agreement and the Chinese supplier delivered the settlement amount on spot

    The Canton Fair Complaint Station is set up by Canton Fair, with the involvement of SCIA, in order to provide convenient and effective dispute resolution service to the exhibitors and purchasers. The SCIA staff in the Complaint Station provides kind support and professional service with patience, which greatly contributes to the harmonic environment in the Canton Fair. We would like to thank SCIA for the invitation and wish all participants of Canton Fair happy and prosperous business in China.


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